Shipping and Returns

Returns:

  • We accept returns.
  • You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
  • If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
  • Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.
  • If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
  • Only regular priced items may be refunded.
  • Sale items are non-refundable.
  • To follow-up on the status of your return, please contact me at avaluna.art@hotmail.com

Shipping:

  • To return the item you purchased, please mail it to: 2765 Arden Rd. Courtenay BC V9N 9J9
  • Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
  • Shipping charges for all returns must be prepaid and insured by you.
  • You are responsible for any loss or damage to hardware during shipment.
  • We do not guarantee that we will receive your returned item.
  • Shipping and handling charges are not refundable.
  • Any amounts refunded will not include the cost of shipping.
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