Shipping and Returns

Returns:

• We accept returns.
• You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
• If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
• Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.
• If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
• Only regular priced items may be refunded.
• Sale items are non-refundable.
• To follow-up on the status of your return, please contact me at avaluna.art@hotmail.com

Shipping:

• To return the item you purchased, please mail it to: 2765 Arden Rd. Courtenay BC V9N 9J9
• Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
• Shipping charges for all returns must be prepaid and insured by you.
• You are responsible for any loss or damage to hardware during shipment.
• We do not guarantee that we will receive your returned item.
• Shipping and handling charges are not refundable.
• Any amounts refunded will not include the cost of shipping.